Frequently Asked Questions
Here you’ll find clear answers about our process, production, sustainability, and how we create each handmade piece with care and intention.
Ordering and Payment
How do I place an order?
Select your piece, choose your size, and check out securely. Most items are made to order to minimise waste and ensure quality.
Which payment methods do you accept?
Visa, Mastercard, Amex, Klarna, Clearpay, PayPal, and Apple Pay where available. All payments are processed securely.
Can I change or cancel my order?
If production or shipping has not started, we will do our best to amend or cancel your order. Email info@intogaia.co.uk as soon as possible.
Shipping and Delivery
Do you ship internationally?
Yes. We ship worldwide with tracked delivery from our studios.
How long will delivery take?
- Standard delivery: 3 to 10 business days
- Express delivery: 2 to 9 business days
- Expedited delivery: 1 to 6 business days
Timings include courier transit. If your order is on pre order, please add the listed pre order production time to the estimate above.
Is expedited shipping available?
Yes. Choose express or expedited at checkout. These options shorten delivery time after your piece has been made.
Will I receive tracking?
Yes. A shipping confirmation email with a tracking link is sent when your order leaves our studio.
Are customs or duties included in the price?
Orders outside the UK and Australia may incur local customs or import taxes. These are set by your country and are payable by the recipient.
Pre-Orders
What does pre order mean at Into Gaia
Every Into Gaia piece is handmade in-house or by our localartisan partners. Because we create consciously and avoidoverproduction, many of our designs are offered on a pre-orderbasis.Pre-ordering means your piece is made especially for you onceyour order is placed. This allows us to:
- Source fabrics in small, responsible quantities• Produce limited runs without waste
- Maintain ethical working hours for our artisans
- Ensure every garment is made carefully and with intentionPre-orders give you access to limited pieces while supportingslow, sustainable fashion that values people and the planet.
Sizing and Fit
How do I choose my size?
Each product page includes a size guide. If you are between sizes or unsure, email us with your measurements and we will advise.
Do you offer custom length and sizing on bespoke?
Yes. On bespoke orders, we can create a custom pattern to your exact measurements for £95. Contact us before ordering for timing and details.
Returns and Exchange
What is your return policy?
Returns are accepted within 7 days of delivery for a full refund to your original payment method, or within 14 days for store credit. Items must be in original, unworn condition with all tags attached. Custom or made to measure pieces are final sale.
Who pays for return shipping?
Return shipping is the customer’s responsibility unless the item is faulty or the wrong item was received. If your order arrives damaged or incorrect, email photos within 24 hours so we can assist.
Do you offer exchanges?
We do not offer direct exchanges. If you need a different size or style, please return your item for a refund or store credit and place a new order through our website.
When will I receive my refund?
Refunds are processed within 5 to 10 business days after the return is received and approved.
Sustainability and Production
Where are Into Gaia pieces made?
Our production is led between Bali, India and Italy. Each piece is handmade by our skilled artisans. We speak with our makers daily. They are paid fairly at their requested wage and on time, and work in safe, respectful and ethical environments.
What materials do you use?
We work with natural, recycled and rescued fabrics including silk, viscose, cupro and premium deadstock textiles. Every fabric is chosen for beauty, quality and durability.
How do you reduce waste?
We cut fabric with care to minimise waste and produce in small, considered runs. Each design is created in limited quantities so nothing is made without purpose.
We also launch new collections through small test drops. We listen to our customers and continue producing only the styles that resonate, which reduces overproduction and keeps creation aligned with our community.
Do you make clothing in large runs?
No. We never mass produce. Each piece is made in small drops to honour our commitment to sustainability and slow fashion.
How does your community influence production?
We are a community led brand. Our Gaia Goddesses are the essence of what we do. Their feedback and values shape our collections and direction.
Our Ethical Promise?
We stand strongly against the exploitation of workers, which remains common in fashion. Every Into Gaia piece is handmade with intention and care by artisans who are treated with respect, paid fairly and supported in safe working environments.
Please bear with us as our pieces take time to create. Each garment is made slowly, with love and precision, in honour of the people and the process behind it.
Product Care
How should I care for my garment?
- Hand wash in cold water or use a delicate cycle in a mesh bag
- Avoid bleach and tumble drying
- Dry flat or hang away from direct sunlight
Caring for your garment preserves the fabric, finish and fit so it lasts beautifully over time.
Gaia Giving
What is Gaia Giving?
Gaia Giving supports small, community led organisations that protect the planet and empower local people. A portion of profits from selected collections is donated to small non profits supporting women, the planet and animals.
Contact and Collaborations
How can I contact you?
Email info@intogaia.co.uk or message us on Instagram @intogaia. As a small team of two, please allow 1 to 3 business days for a reply.
Do you collaborate with creators or stylists?
Yes. We love working with aligned creatives. Email info@intogaia.co.uk with your portfolio or proposal.
For more about our story and values, visit the Into Gaia page.
