SHIPPING & RETURNS

Shipping Policy

Once your order is made, your item will be carefully wrapped with love and shipped out to you. Please bare in we are currently a small team, so there may be minor delays even though we will go above and beyond, to make sure that doesn't happen.

We ship Worldwide, if your country isn't on shipping please email us at info@intogaia.co.uk we will then get you a postage quote and PayPal link 

Our shipping costs for the UK are £4.99 for 1st class signed delivery, insured up to £50 or £8.99 for tracked delivery insured for the amount of purchase in full.

Return & Exchange Policy

We at Into Gaia want you to be completely obsessed with your beautiful, handmade item and feel like the true goddess you are. However, once you have made an order, if you are then unhappy with your purchase, we do not offer refunds but will gladly exchange or credit note if you have changed your mind on your order, subject to the following conditions:

 

  • If you choose to exchange, customer care must be contacted within 48 hours of receiving the parcel and item must be returned within 14 days of purchase together with original packaging with crystal. If you return the item without all packaging in original condition, we will have to take £4 off your refund cost. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe. Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. 

  • If for any reason the item has been worn or tags are not attached we will have to return the item back to you and your exchange/credit note will not be processed.

  • All items of clothing have been wash tested, returns won't be accepted for items being washed under the wrong instructions. Please find on product page for instructions for cleaning - our products are delicate and we recommend overall dry clean/hand wash in warm water and in separate colour washes

  • We do not accept returns for any embellishments fallen out after being worn.

  • Please be mindful when choosing your keepsake Into Gaia piece, as we do not offer refunds. A refund is only provided when an item is deemed as faulty, and cannot be repaired or

Into Gaia retains the right to repair any damaged garment. We also offer an alteration service, which can be purchased for a small fee on "tailored for you" section Here. Please note, altered garments cannot be returned or exchanged.

If you have any questions regarding your return, please contact info@intogaia.co.uk