SHIPPING & RETURNS

Shipping Policy

Once your order is made, your item will be carefully wrapped with love and shipped out to you. Please bare in we are currently a small team, so there may be minor delays even though we will go above and beyond, to make sure that doesn't happen.

We currently only ship to the UK but looking into adding international shipping in the near future.

Our shipping costs are £4.99 for tracked delivery (approx 5-7 working days) for delivery time

Return & Exchange Policy

We want you to be completely obsessed with your online purchase and feel like the true goddess you are. If you change your mind for any reason, we will gladly refund any full priced or sale item subject to the following conditions:

 

  • The item must be returned within 14 days of purchase together with original packaging with crystal. If you return the item without all packaging in original condition, we will have to take £4 off your refund cost. We suggest all items are tried on as soon as they are received to ensure you are able to return items within the returns timeframe. Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached. 

  • If for any reason the item has been worn or tags are not attached we will have to return the item back to you and your refund will not be processed.

  • All items of clothing have been wash tested, returns won't be accepted for items being washed under the wrong instructions. Please find on product page for instructions for cleaning - our products are delicate and we recommend overall dry clean/hand wash in warm water and in separate colour washes

  • We do not accept returns for any embellishments fallen off after being worn.

 

Please note, should we identify unreasonable patterns of returns or the purchase and use of garments for the creation of content for personal or professional gain we may restrict or refuse future orders.  

 

If you have any questions regarding your return, please contact info@intogaia.co.uk